Last updated: April 13, 2026

Family First Moving and Storage (“we”, “us”, or “our”) operates the website https://familyfirstmove.com (the “Site”) and offers moving and related services (the “Services”). By using the Site or engaging with our Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information from you:

Personal contact information — including your name, phone number , email address [email protected], and service address, submitted when you request a quote or reach out to our team.
Move-related details — pickup and delivery addresses, move type and scope, requested dates, item inventory, and any special instructions you choose to share.
Technical information — IP address, browser and device data, pages visited, and referral sources, gathered automatically through cookies, server logs, and related tracking tools.
Message content — any communications you send through our contact forms, via email [email protected], or by phone .

We do not knowingly collect sensitive personal data unless you choose to provide it and it is required to deliver the Services.

2. How We Use Your Information

Your information is used for the following purposes:

Preparing quotes, confirming bookings, and delivering our moving and related Services.
Responding to inquiries, sending booking confirmations, and providing ongoing customer support.
Handling payments and protecting against unauthorized or fraudulent transactions.
Maintaining, operating, and improving the Site and our Services through performance monitoring and analytics.
Meeting legal obligations and responding to valid requests from authorities.

From time to time, we may send service reminders, operational notifications, or marketing communications. You may opt out of marketing messages at any time without affecting your access to our Services.

3. Legal Bases for Processing (If Applicable)

Where required under applicable law, we rely on the following grounds to process your personal information:

Your consent — for instance, when you complete a contact form or agree to receive marketing materials.
Contractual necessity — to carry out the moving services you have requested.
Legal compliance — to satisfy obligations imposed by applicable law or regulation.
Legitimate interests — such as improving our operations and detecting fraudulent activity, provided those interests do not override your rights.

4. Cookies and Tracking Technologies

We use cookies and comparable tracking tools for the following purposes:

Storing your preferences and providing a more personalized experience when you visit https://familyfirstmove.com.
Collecting usage data to understand how visitors interact with the Site and to improve its performance.
Supporting site security and reducing the risk of fraudulent or unauthorized activity.

Cookie preferences can be adjusted or disabled through your browser settings at any time. Doing so may limit the availability of certain Site features.

5. How We Share Your Information

We share your personal information only in the following circumstances:

With third-party service providers — including payment processors, hosting companies, analytics platforms, and communication tools — who are contractually required to handle your data with confidentiality and appropriate security controls.
With moving crews, subcontractors, or partner companies, strictly to the extent necessary to complete the Services you have booked.
When disclosure is required by applicable law, regulation, court order, or a lawful request from a government authority.
In connection with a business transaction such as a merger, acquisition, or transfer of assets, in which case your data may be transferred as part of that process.

We do not sell your personal information. Where applicable privacy laws classify certain sharing as a “sale,” we will respect and honor your opt-out rights.

6. Data Security

We maintain reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. That said, no system of data transmission or electronic storage can be guaranteed as entirely secure, and we cannot make absolute assurances in that regard.

7. Data Retention

We keep your personal information only for as long as necessary to serve the purposes described in this Privacy Policy, satisfy legal requirements, handle disputes, and enforce our agreements. Once your data is no longer needed for these purposes, we securely delete or anonymize it.

8. Your Rights and Choices

Subject to your location and the privacy laws that apply to you, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct any inaccurate or outdated data
Request erasure of your information, subject to applicable exceptions
Object to or request restrictions on certain types of processing
Withdraw consent from marketing communications or specific data sharing

To submit a request, please contact us using the details provided at the end of this policy. We may need to verify your identity before acting on your request.

To stop receiving marketing emails, click the unsubscribe link included in any such message or contact us directly at [email protected].

9. Children’s Privacy

The Site and our Services are not directed at individuals under the age of 13. We do not knowingly gather personal information from children in that age group. If you have reason to believe we have inadvertently collected such information, please notify us so we can take appropriate steps to remove it.

10. Third-Party Websites

The https://familyfirstmove.com website may include links to external sites that we do not own or control. We are not responsible for the data practices of those sites and recommend reviewing their privacy policies independently before submitting any personal information.

11. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect updates to our practices, services, or legal requirements. Any changes will be published on https://familyfirstmove.com with an updated “Last updated” date. Continued use of the Site following such changes will be treated as acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or to exercise any of your rights, please reach out to us through one of the following:

By phone:
By email: [email protected]
Through the contact form available on https://familyfirstmove.com