Last updated: April 13, 2026
These Terms and Conditions (“Terms”) set out the rules governing your use of the website https://familyfirstmove.com (the “Site”) and the moving and related services (the “Services”) offered by Family First Moving and Storage (“we”, “us”, or “our”). Using the Site or engaging with our Services means you accept and agree to be bound by these Terms.
1. Use of the Site
To access the Site and use our Services, you must be at least 18 years of age and legally capable of entering into binding contracts under applicable law.
When submitting quote requests, booking moves, or filling out any form on the Site, you agree to provide information that is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of any account credentials and for all actions taken under your name or contact information.
We reserve the right, at our sole discretion, to decline service, restrict your access to the Site, or cancel an existing booking if we have reasonable grounds to believe that these Terms have been violated or that the Site or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Family First Moving and Storage are prepared based on the details you provide at the time of inquiry, including your inventory, access conditions at both locations, distances involved, and any special handling requirements.
Estimates are not guaranteed and are subject to revision if the actual conditions of your move differ materially from the information originally provided. The final charge will correspond to the services actually rendered.
A deposit or payment authorization may be required to secure a booking. Applicable payment terms, cancellation conditions, and any additional requirements will be set out in your booking confirmation or a separate written agreement. It is your responsibility to review all documentation carefully and to inform us promptly of any discrepancies or required changes.
3. Customer Responsibilities
By booking our Services, you agree to the following:
- All goods must be appropriately packed and ready for transport before our crew arrives, unless packing services have been explicitly included as part of your booking.
- You will provide clear, safe, and unobstructed access to both the pickup and delivery locations, including any elevators, parking areas, stairwells, and building permits or approvals that may be required.
- You will notify us in advance of any items that are fragile, high-value, oversized, or require special handling methods.
- You will comply with all applicable laws, local regulations, and building policies that relate to your move.
- You confirm that you are the owner of all goods being transported, or that you hold valid legal authority from the rightful owner to arrange for their transportation.
4. Exclusions and Prohibited Items
We retain the right to decline transportation of certain items at our discretion, including but not limited to:
- Hazardous, flammable, explosive, toxic, or chemically unstable materials
- Illegal substances or items whose possession or transport is prohibited by law
- Perishable goods, live animals, or plants, unless explicitly authorized in a written agreement prior to the move
If any prohibited items are included in a shipment without our prior knowledge or consent, you will bear full responsibility for any damages, regulatory penalties, or costs that result from their presence.
5. Payment Terms
Payment conditions are as specified in your estimate or booking confirmation. Unless a different arrangement has been agreed in writing, a deposit is generally collected prior to the move date, with the remaining balance due when the Services are completed.
Additional charges may apply for services or conditions not reflected in the original estimate, including but not limited to extra labor, unplanned stops, extended wait times, long carry distances, stair carries, or changes to the scope of the job.
Failure to submit payment when due may result in late fees and, where permitted by law, we may withhold release of your goods until the full outstanding balance has been settled.
6. Cancellations and Rescheduling
Any cancellations or rescheduling requests are governed by the notice requirements and associated fees detailed in your estimate, confirmation, or our published cancellation policy.
Cancellations or changes made with insufficient advance notice may result in partial or full forfeiture of your deposit, as well as additional charges to cover costs already incurred in preparing for your move.
In circumstances beyond our reasonable control — such as severe weather, unsafe road conditions, or unexpected equipment failure — we may need to cancel or postpone a scheduled move. In such cases, we will contact you as early as possible and work with you to arrange an alternative date that suits your needs.
7. Liability for Loss or Damage
Our liability for any loss or damage affecting your goods is limited in accordance with applicable law and the specific valuation terms set out in your estimate or bill of lading.
You are required to inspect your belongings upon delivery and to record any visible damage on the delivery receipt or relevant documentation at the time of handover. Claims for damage that was not apparent at delivery must be submitted in writing within the timeframe specified in your documentation.
The level of our liability may vary depending on the valuation protection option selected at the time of booking. Enhanced coverage is available for an additional fee. We do not accept liability for damage attributable to causes beyond our reasonable control, including natural events, extreme weather conditions, or pre-existing defects in your belongings.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We will not be held liable for any indirect, incidental, consequential, special, or punitive damages of any kind, including but not limited to lost profits, lost data, or lost business opportunities.
- Our total cumulative liability under these Terms or in connection with any specific Service shall not exceed the amount you actually paid to Family First Moving and Storage for the move or service from which the claim directly arose.
Nothing in these Terms is intended to limit or exclude liability that cannot lawfully be limited or excluded under applicable law.
9. Intellectual Property
All content published on the Site https://familyfirstmove.com — including written content, graphics, logos, photographs, and software — is owned by or licensed to Family First Moving and Storage and is protected under applicable intellectual property laws. Reproducing, copying, modifying, distributing, or creating derivative works from any part of the Site requires our express prior written authorization.
10. Privacy
Your use of the Site and Services is subject to our Privacy Policy, which forms part of these Terms by reference. By accessing https://familyfirstmove.com, you confirm that you have read and agree to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Family First Moving and Storage principally operates, excluding any conflict of laws provisions that would require the application of another jurisdiction’s laws.
If a dispute arises in connection with these Terms or our Services, we ask that you first attempt to resolve it informally by contacting us at [email protected] or . Should the dispute remain unresolved after that process, it shall be submitted exclusively to the jurisdiction of the state or federal courts in our primary place of business, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our Services, business practices, or legal obligations. Revised Terms will be published on https://familyfirstmove.com and will display an updated “Last updated” date. Your continued use of the Site or Services following any such update constitutes your acceptance of the revised Terms.
13. Contact Information
If you have questions about these Terms or need to reach our team for any reason, please contact us using one of the following:
- Through the contact form available on https://familyfirstmove.com
- By phone:
- By email: [email protected]